Refund policy

Return & Exchange Policy 

Last updated: 26.08.2026 

Can I return my UNDRESS underwear? 

Return & Exchange Policy 

At UNDRESS, all our products are intimate apparel. For hygiene and safety reasons, we do not accept returns or exchanges on products once they have been delivered.
Please make sure you carefully check your size and product selection before placing your order.
No Returns or Exchanges.
All UNDRESS products are non-returnable and non-exchangeable, including in cases where: 

  • You ordered the wrong size. 

  • You changed your mind after placing the order. 

  • You no longer want the product. 

  • The product does not fit as expected. 

  • You ordered the wrong color or style. 

We recommend checking our Size Guide before placing your order. 

Exceptions
If you receive a product that is: 

  • Damaged 

  • Defective 

  • The wrong product 

  • A different size from the one you ordered 

please contact us at Customercare@undress.co.in  within 2 days of delivery. We'll review the issue and, where the issue is confirmed to be on our end, provide a replacement or refund at no additional cost to you. 

How to Report an Issue :

To help us resolve the issue quickly: 

  1. Contact us within 2 days of delivery. 

  1. Provide your order number. 

  1. Share clear photographs of the product and packaging. 

  1. Briefly explain the issue. 

Our team will review your request and confirm the next steps. 

Damaged or Defective Products 

If your product arrives damaged or has a manufacturing defect, please do not wear or wash it.
Once we verify the issue, we may offer: 

  • A replacement product; or 

  • A full refund. 

If the requested replacement is unavailable, we will provide an appropriate alternative or refund. 

Important 

Products that have been worn, washed, altered, or used will not be eligible for a replacement or refund, including where a defect is reported after use, unless the issue is determined to be a genuine manufacturing defect.
UNDRESS reserves the right to assess each damage or defect claim before approving a replacement or refund.
For any questions regarding your order, please contact us at:
Email : customercare@undress.co.in  
WhatsApp :   +91-85869 69222
Support Hours : 09:00 AM-09:00 PM ( All Days ) 

Refund Policy 

Last updated: 26.08.2026 

When refunds are issued: Once a returned item passes inspection, or immediately for approved cancellations before dispatch.
Refund method: Prepaid orders are refunded to the original payment method.
Timeline : Prepaid refunds are processed within 4-7 business days of approval; they may take a further 1-2 days to reflect in your account depending on your bank/payment provider.
Failed payments : If an amount was deducted but the order wasn't confirmed, it is auto-refunded by your bank/payment provider within 3-5 business days; contact us if it doesn't reflect after that window.
Partial refunds : Apply when only part of a multi-item order is returned, or when a promo-code discount must be proportionally adjusted.
Promotional discounts : The refunded amount reflects the price actually paid after discount, not the original MRP.