FAQ
About UNDRESS
Q: What is UNDRESS?
UNDRESS is India's premium intimate wear brand for men, created to bring more thought, confidence and effort to men's intimate wear. We believe what a man wears beneath can be an important part of how he feels, presents himself and experiences intimate moments.
Q: How is UNDRESS different from regular men's underwear?
UNDRESS looks at men's underwear through a different lens. Rather than treating it as purely functional, we combine premium fabrics, considered fits and distinctive designs to create intimate wear that makes men feel comfortable, confident and ready for the moments that matter.
Q: Where is UNDRESS conceived, designed and crafted?
UNDRESS is conceived in India, designed in Paris and crafted in Indonesia. Our journey brings together Indian insight, Parisian design sensibility and Indonesian craftsmanship to create premium intimate wear for men.
Products & Fabric
Q: What products does UNDRESS offer?
UNDRESS currently offers premium men's briefs and trunks, with different designs created for different moods and moments. We are continuously working on new styles and collections as we build the world of UNDRESS.
Q: What fabric is UNDRESS made from?
Our products are made from 88% Finest Microfibre and 12% Spandex. This combination is selected to provide a soft, smooth feel against the skin along with the stretch and flexibility needed for comfortable movement.
Q: Is UNDRESS suitable for everyday wear?
Yes. While UNDRESS has been created with intimacy and special moments in mind, our products are designed to be comfortable enough for everyday wear. The soft fabric, stretch and supportive fit are designed to keep you comfortable throughout the day.
Q: What makes Microfibre suitable for intimate wear?
Microfibre is known for its exceptionally soft and smooth feel against the skin. Combined with Spandex, it provides a comfortable balance of softness, stretch and flexibility, making it well suited for premium intimate wear.
Size & Fit
Q: How do I choose my UNDRESS size?
The best way to choose your UNDRESS size is to measure your waist and compare your measurements with our Size Guide. We recommend checking the Size Guide before placing your order to help you select the most comfortable fit.
Q: What if I am between two sizes?
If your measurements fall between two sizes, please refer to the measurements provided in our Size Guide and choose the size that best matches your preferred fit. If you are still unsure, our customer care team will be happy to assist.
Q: How should UNDRESS underwear fit?
UNDRESS is designed to provide a comfortable, supportive fit without feeling restrictive. The waistband should sit securely without digging into the skin, while the fabric should allow you to move comfortably.
Ordering & Payments
Q: How can I place an order?
Choose your preferred UNDRESS product, select your size, add it to your cart and proceed to checkout. Enter your delivery details and complete the payment to confirm your order. You will receive an order confirmation once your purchase is successfully placed.
Q: Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at customercare@undress.co.in. We will try to assist you based on the status of your order, but changes may not be possible once the order has been processed or dispatched.
Q: What payment methods does UNDRESS accept?
We currently accept online payments through Razorpay. The available payment options will be displayed during checkout.
Q: Is Cash on Delivery available?
Cash on Delivery is currently not available. All orders must be completed through our available online payment options at checkout.
Shipping & Delivery
Q: Do you ship across India?
Yes. UNDRESS currently delivers across India. Delivery availability and timelines may vary depending on your location.
Q: How long will my order take to arrive?
Orders are typically delivered within 3–7 days, depending on the delivery location. Delivery timelines may vary for certain locations or due to circumstances beyond our control. Please refer to our Shipping Policy for complete details.
Q: Do you offer international shipping?
International shipping is not available at the moment. We are working towards making UNDRESS available internationally and will share updates as we expand.
Q: How can I track my order?
Once your order has been dispatched, tracking details will be shared through your registered contact details. You can use the tracking information to follow the progress of your shipment.
Product Care
Q: How should I wash my UNDRESS underwear?
For the best experience and to maintain the softness, stretch and appearance of your UNDRESS, please follow the care instructions provided with your product. We recommend gentle washing and avoiding excessive heat or harsh detergents.
Q: How can I maintain the quality of my UNDRESS?
Following the recommended care instructions will help preserve the fabric, elasticity, colors and overall fit of your UNDRESS. Avoiding excessive heat and harsh washing conditions can help maintain the premium feel of the product over time.
Need Help?
Q: How can I contact UNDRESS?
Our customer care team is available to help with questions about your order, products, sizing or other assistance.
Email: customercare@undress.co.in
Phone: +918586969222
For detailed information regarding shipping, returns, refunds, privacy and terms, please refer to the respective policy pages available on our website.
